Posts tagged as:

startyourtube

StartYourTube changes to BoostCast

by psionmark on June 12, 2008

If you’re a regular reader, you’ll know of the problems I’ve had with StartYourTube since I created FlightSimTube. If you’re not and want to catch up, read my previous posts here and here.

Over the past few days, they’ve changed their name to BoostCast (I have to keep looking it up, the name just won’t stick in my mind!).

In their defence (and I hope I’m not tempting fate here), they’ve been pretty stable over the past couple of weeks. They’re also clearly working on the site and adding additional functionality, which is a good sign that they want it to work as much as I do.

Along with the name change, we now have:

  • A new video player. It looks a little more slick than the original one. They’ve also entered into a partnership with Adotube, so you can embed ads into uploaded video. It has to be said, most of them look very intrusive, although the “post-roll” implementation looks okay
  • Soon, I’ll be able to send a message to all members. This is something I’ve been looking for since launch, so well done for implementing it
  • “Page Advertising management for each different blog member” - not quite sure what this means yet!

Things aren’t quite perfect yet, though. As part of the name (and domain) change, they’ve asked paying customers (i.e. myself) to change Name Servers. However, my attempt to do so resulted in an error message stating “Name Server has not been registered”. I contacted BoostCast and for once I’m pleased to say they replied quickly saying they were looking into it and that I should continue to use the old StartYourTube name server for now. Looks like someone missed something on the check list! Let’s hope it doesn’t result in any downtime during the transition.

I’m happy now that I stuck with them through the initial troubles. The site is becoming pretty popular now and visitors seem to like it. Visitors seem to stay on the site for a while once they’re there - I’m getting an average of around 6 minutes spent on the site, with an average of 6 “actions” per visitor and a bounce rate of 34%, which tells me that people seem quite happy to hang around and look over the site.

I’m still confused over the name change. Techcrunch reported on the matter, stating:

StartYourTube says that the company has decided on the name change on its own accord. Apparently users of the service want their content to stand on its own, without any kind of implied affiliation to YouTube

I find this kinda hard to believe. Switching domains during a period when you’re trying to build up a customer base is a pretty daft thing to do, so I can only assume some pressure has been applied.

Anyway, so long as they keep their uptime sorted and don’t allow any more dodgy videos to creep through, I can live with the new name.

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StartYourTube update

by psionmark on May 24, 2008

Following on from yesterdays post about StartYourTube.com, today has been an almost continuous downward spiral. In the last 24 hours, I’ve had:

  • 5 hours downtime
  • All the members who signed up yesterday have disappeared
  • All media uploaded since yesterday has disappeared
  • Worst of all, media now getting uploaded is being replaced with, well, let’s just say it’s not the correct subject matter!

The second and third points suggest they rolled back. Nice of them to let their customers know.

The final point tends to suggest they’ve been hacked, big time.

So, come on guys, spill the beans. Obviously things have gone horribly wrong, so be honest and let us know and then you can reassure us it won’t happen again.

If you want to follow the problems in near real-time, visit the forum I’ve created specifically for this purpose.

I’m starting to regret my investment…

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StartYourTube in trouble?

by psionmark on May 23, 2008

Hooray - a non-Google post!

I like StartYourTube. In case you’ve not heard of them, they’re a “Do it yourself YouTube”. I like them so much, I signed up with them and created FlightSimTube (yes, another shameless plug but, hey, it’s my blog) and it’s doing rather well.

You can sign up for free and you can even keep some of the earnings from advertising. By default, 60% of the time your own ads are shown and 40% of the time, their ads are shown. For a fee (starting at $9.99 per month), 100% of the ads shown are yours, in addition to you getting additional video storage and bandwidth.

What I don’t like about them is there almost complete lack of communication.

I’ve had a few issues with the service over the 4 weeks or so I’ve been using it. On each occassion, I’ve contacted their “support” and, in all but one case, had no response whatsoever.

Now, for a free service, you could argue that you’re getting what you paid for, i.e. nothing. However, I’ve upgraded my account with them, so I’m now a paying customer and I expect some customer service.

Downtime is explained to customers by way of simply ignoring it. Downtime has decreased over the last couple of weeks, although, ironically, after a week of virtually no downtime, exactly 5 minutes after I spent a not inconsiderable sum on advertising for the site, it went down for 2 hours. A message to support was met with, as usual, no response whatsoever.

Guys, this is simply unacceptable. I’ve gone to the effort of creating a forum so we can at least try and help each other if the owners of StartYourTube aren’t prepared to. If you’ve had any issues, why not come along and share them.

Anyway, what’s the headline about? I received a rare email from them yesterday stating simply “We need a new domain name” and a link to a survey where you could select one of 2 possible domain names, both of which were so bad I’ve forgotten them already. So, why the change? I can only assume the YouTube lawyers have been on to them about the name, although an explanation would’ve been nice.

I still like the service. They make it dead easy to set up your own dedicated video site which is pretty feature rich (although it desperately needs a “send a message to all members option” - I shouldn’t have to download all their details, then extract their email addresses and manually send them a message). They’ve had some downtime, and they’ve made some mistakes (like deleting all my existing categories, forcing me to recreate them and getting all my existing users to re-tag their videos), but I’m hoping these are all just teething problems and will improve over time.

But, they do need to start talking to their customers, otherwise they will start to look elsewhere.

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